Frequently Asked Questions

Have a question? We've compiled a list of our most commonly asked questions to help you find the answers quickly. Birthday Party specific FAQs are located below. If you still have questions, don't hesitate to contact us!

FAQ about PLAY

Cancellation Policy for Play Sessions

We want everyone to have a great time at My Village Playhouse!  To make that happen, we adhere to the following:

  1. Prior Notice for Cancellations & Reschedules: If you need to cancel or change your reservation, please let us know ASAP (call us, email us, or DM us on social media!).  A cancellation/reschedule made BEFORE the day of your reservation: Your Play Pass(es) will remain in your account and can be used for your next reservation.  Cancellations made after 8am the day of your reservation may be subject to our Late Cancellation policy.                                                                      

  2. Late Cancellations (for Sold Out Sessions): Cancellations made after 8am the day of a reservation may forfeit their Play Pass for that reservation if other guests were turned away for that time slot; as determined by MVP Mgt.                                     

  3. No Shows: Please see "Late Cancellations"

                                                                  

  4. Need to Reschedule? If something comes up and you need to change your time we’ll do our best to find a new time that works for you - while also keeping in mind the above policies. We cannot move your reservation to a sold out time slot.     

                                                                                                                             

  5. Arriving Late/Early: We totally get that things happen, but please keep in mind that your play time will still end at the original scheduled time, even if you arrive late to your session. If you arrive more than 10 minutes early to your session, you may be asked to wait in the cafe until more guests from the previous session leave the playspace.                                                                                                 

  6. Life Happens: We get it—sometimes stuff comes up unexpectedly. If you need to cancel due to an emergency, just reach out, and we’ll see how we can help.  HINT - 9 times out of 10, if you reach out to us BEFORE your reservation time, we can help!                                                                                                                                                                                                                                 

    Thanks for understanding! We can’t wait to see you and your little ones at My Village Playhouse.

Birthday party faq

Here are some frequently asked questions specifically about our birthday parties!

At My Village Playhouse

If you didn't find the answer you were looking for, please feel free to Contact Us. We're here to help!